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AIM Health MCMC远程客服电话接听流程（SOP）Remote reception SOP
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26/2/2026 Incident Learning Case_Unplanned Doctor Change
26/2/2026 Incident Learning Case_Breach of Patient Privacy
26/2/2026 Incident Learning Case_Incoming Hospital Document Filed Without Action
26/2/2026 Incident Learning Case_Front Desk Provided Medication Assurance
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Request for Medical Record Transfer
Reception Daily Checklist for 1253
Reception Daily Checklist for MCMC
Everyday Settlement(in reviewing)
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Booking Flows
Q-Fever Booking Flow Chart
CASA Aviation Medical Exam Booking Flow Chart
Skin Lesion Removal Booking Flow
Iron Infusion Booking Flow Chart
Booking Flow in Details(in reviewing)
Quick Check for Procedure Booking
Administrative Resources
Letter Head
AUSLAN and TIS Info
How to access the Best Practice learning materials?
Fee Policy
Radiology Fee List
Reschedule, Late, No-show & Cancellation Policy(under development)
Vaccines Price List(updated to Feb 2026)
Standard Operating Procedure (SOP)
Respiratory and Airborne Infection Isolation SOP
SOP – Management of Patient Email Enquiries
AIM Health MCMC远程客服电话接听流程（SOP）Remote reception SOP
Billing Guide
General Billing Flow Chart
Fact Sheet Bulk Billing Incentives
Email Addresses for Claiming with Private Insurance
Step by Step Billing Process(under development)
Information Pack / Form to Patients
CASA Patient Info Pack(under development)
MTOP Info Pack
Patient feedback Form
Complaint Form
Full Registration Form
MyMedicare Registration Form
Wound Care Info Sheet
Appointment Management
Check-in Patients Working Flow(under development)
Check-in Process Step by Step(under development)
Risk Prevention & Incident Learning
26/2/2026 Incident Learning Case_Unplanned Doctor Change
26/2/2026 Incident Learning Case_Breach of Patient Privacy
26/2/2026 Incident Learning Case_Incoming Hospital Document Filed Without Action
26/2/2026 Incident Learning Case_Front Desk Provided Medication Assurance
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