Reschedule, Late, No-show & Cancellation Policy(under development)

$40 Cancellation Fee Policy

Patients without a valid reason will be charged a $40 cancellation fee.

Examples (fee may be waived):

• Urgent or unexpected situations requiring the patient to leave immediately.
• The booking was not the patient’s initial appointment (e.g. booked with a doctor but redirected by the doctor to a nurse for testing).
• Appointment rescheduled in advance (fee can be waived at staff discretion).

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How to Apply a $40 “Did Not Attend” Fee

1. Open Account History.
2. Add a New Account Entry:
   • Select: No Attend – $40
   • Practice: Practice for Clinic (1)
3. Click Store.

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Send Payment Request (HE App)

1. Open the HE app from bookmarks.
2. Go to Payment Request.
3. Select New Payment Request.
4. Click Request Payment.
5. Select Yes and tick SMS and 电子邮箱.
6. Enter patient information.
7. Click Continue.
8. Enter:
   • Amount: $40
   • Description: Did Not Attend Fee
   • Invoice Number: (from Practice for Clinic (1))
9. Send the payment request to the practice account.

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Block Patient Phone Number (After Sending Cancellation Notice)

Immediately after sending the cancellation notification:

1. Go to HE.
2. Select Patient / Payment.
3. Click Block Phone Number.
4. Copy the patient’s phone number from the patient profile and paste it into the block list.

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Unblock Phone Number (After Payment Received)

Once the patient has paid the $40 cancellation fee:

1. Go to HE.
2. Select Patient / Payment.
3. Open Block Phone Number.
4. Locate the patient’s phone number and delete it from the list.