Reception Daily Checklist for MCMC

Please ensure all taks are completes before you leave

Updated on Oct 2025 

• Phone (night mode)
• Please ensure the night mode has been turned off in the morning
• Please turn the phone on night mode when finishing at the end of the day
• Appointment Book
• Please check appointment book at the start of the day to make sure everything looks right
• For example:
• If someone has replied ‘No’ to an appointment reminder message, please follow up.
• Any medicare patients booked with Non-VR GP
• Tasks under Reception column in Appointment book 

• For any tasks under appointment book, please put your initial and mark appointment as completed when done
• For any notice, please ensure you have read them and put your initial
• Scan all files on the day  
• Shred all files on the day  
• Store and distribute fax/letters/emails (Tuesday, Thursday and Saturday)
• Check Emails 
• Webmail: customercare@aimhealth.com.au 
• Gmail: aimhealth.mel@gmail.com 
• No reply gmail  
• Refill printer only fill to half full, otherwise paper jam 
• Tidy up consultatio rooms including beds and tables
• Change Rubbish bins, including bins in nurse/doctor rooms. Do not change yellow bin. 

• Change Doctor’s name cards on door according to next day’s roster 
• Remind any allied healths/specialist about next day appointments
• Settlement  
• HICAPS 
• NAB 
• Cash report 
• Allianz  
• Finalise all Accounts/Billings  
• Cash & Valuables 
• Doctors to take daily cash before leaving AND sign cash form. 
• If cash remains, must give to Coco OR Dr Guo OR Joe
• All clinic mobile phones and HICAPS terminals  locked in cabinet in TR room at end of day. 
• Check if any Sample/Specimen left in clinic? 
• For blood samples, call courier to pick up  
• Other specimen, ask nurse if needs to contact courier to pick up today, if not: 
• put in pathology fridge 
• Write on next day’s appointment book (e.g 4cyte sample in pathology fridge) 
• Leave a note on 4Cyte’s desk if it’s a sample 
• Check if any DNA today  
• Need to refund HICAPS? 
• Need to write notes/block in HE? 
• Need to charge CANCEL fee? 
• If you have unfinished non urgent tasks, please hand it over to the staff working on the next day by leaving notes on next day’s appointment book. 
• Security 
• Turn off light in reception/waiting/pharmacy area  
• Lock sliding door; ensure rear door and pathology door is locked. 
• Physically check three fire doors (lobby side, lift side, rear) to confirm bolts engaged and no obstruction.