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Please ensure all taks are completes before you leave
Updated on Oct 2025
- 电话（中英双语服务）
- Please ensure the phone is turned on in the morning
- Please turn the phone is turned off @1730
- Appointment Book
- Please check appointment book at the start of the day to make sure everything looks right
- For example:
- If someone has replied ‘No’ to an appointment reminder message, please follow up.
- Any medicare patients booked with Non-VR GP
- Tasks under Reception column in Appointment book
- For any tasks under appointment book, please put your initial and mark appointment as completed when done
- For any notice, please ensure you have read them and put your initial
- Scan all files on the day
- Shred all files on the day
- Store and distribute fax/letters/emails (Monday, Wednesday and Friday)
- Check Emails
- Webmail: customercare@aimhealth.com.au
- Gmail: aimhealth.mel@gmail.com
- No reply gmail – check for any important emails which have been sent unsuccesfully
- Refill printer only fill to half full, otherwise paper jam
- Top up and tidy up doctor rooms – urine jars, swabs, pathology bags
- Change Rubbish bins, including bins in nurse/doctor rooms. Do not change yellow bin.
- Change Doctor’s name cards on door according to next day’s roster
- Settlement
- HICAPS
- NAB
- Cash report
- Allianz
- Finalise all Accounts/Billings
- Cash & Valuables
- All clinic mobile phones, HICAPS terminals and cash locked in room 3
- Wechat, reply all messages received before 17:30
- Check if any Sample/Specimen left in clinic?
- For blood samples, call courier to pick up
- Other specimen, ask Coco if needs to contact courier to pick up today, if not:
- put in pathology fridge
- Write on next day’s appointment book (e.g 4cyte sample in pathology fridge)
- Leave a note on 4Cyte’s desk if it’s a sample
- Check if any DNA today
- Need to refund HICAPS?
- Need to write notes/block in HE?
- Need to charge CANCEL fee?
- If you have unfinished non urgent tasks, please hand it over to the staff working on the next day by leaving notes on next day’s appointment book.
- Security
- Check whether there is anyone still working
- If not, turn off all lights and lock front gate
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