Booking Flow in Details(in reviewing)

AIMHealth Melbourne Central Medical Centre  > Booking Flows >  Booking Flow in Details(in reviewing)
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Pre-procedures Check List                                                                                                                                 2

Iron Infusion                                                                                                                                                         3

Booking Process                                                                                                                                              3

Billing Process                                                                                                                                                 4

Termination of Pregnancy (MTOP)                                                                                                                    5

Booking Process                                                                                                                                              5

Billing Process                                                                                                                                                 6

Implanon Insertion / Removal                                                                                                                            7

Booking Process                                                                                                                                              8

Billing Process                                                                                                                                                 8

Skin Lesion                                                                                                                                                           9

Booking Process                                                                                                                                              9

Billing Process                                                                                                                                               10

Ear Suction                                                                                                                                                         11

Booking Process                                                                                                                                            11

Billing Process                                                                                                                                               11

Q Fever Vaccine                                                                                                                                                 12

Booking Process                                                                                                                                            13

Billing Process                                                                                                                                               13

Holter                                                                                                                                                                   14

Booking Process                                                                                                                                            15

Wound Care                                                                                                                                                        16

Booking Process                                                                                                                                            16

PrEP Prescription (Pre-Exposure Prophylaxis)                                                                                             17

Travel Vaccine                                                                                                                                                   17

LED                                                                                                                                                                      18

Overseas Vaccine History Verification / Upload to AIR                                                                                18

Cryotherapy                                                                                                                                                        19

Booking Process                                                                                                                                            19

Aviation/CASA Medical Examination                                                                                                              20

Booking Process                                                                                                                                            21

Billing Process for Blood Test                                                                                                                       21

GPMHP (Mental Health Care Plan)                                                                                                                   22

Booking Process         22

  • Always placing under nurse appointment book
  • Following instructions to book under Dr. appointment book
  • There are some procedures that require pre-procedure: Iron Infusion, Q-fever Vaccination, Skin Lesion, Implanon Insert or Removal, etc.

Pre-procedures Check List

  • Already book consultation with GP?
  • Received prescription?
  • Already purchased medication?
  • Informed out-of-pocket fees without medication inclusion
  • Check with the nurse if it is relevant to stock (medication, vaccine,…)

 

Iron Infusion

Can Book WithHow to BookOut-of-pocket FeesCommon Item Numbers
                      Dr. Le   Dr. NikoAlready book consultation with GP?Received prescription?Already purchased medication?Informed out-of-pocket fees without medication inclusion          $130 (Including $70 gap and $60 consumables)                VR GP: 36/44/123     Non VR GP: 54/57/151
Note: Make sure when conducting procedure, book the same GP
Note: Patients want to book with GPs from 1253, pre-procedure appointment will be BB, but still require to pay for the iron infusion appointment

Booking Process

  • Check “View Record” to see whether the patient has consulted with GP and got the prescription yet
  • Book the patient into appointment book:
GP: 10 minutes  Nurse: 40 minutes
 
  • Nurse will let the patient sign the Iron Infusion Consent form, reception will scan and place it into the Correspondence In, then, shredding it

Billing Process

  • Including Consumable account and Gap fee for GP – 2 separated accounts
  • Consumable Account
LocationMCMC
ProviderPractice
AddConsumable $60
Bill toPatient
Billing SchedulePractice for Clinic
  • Gap Fee Account
LocationMCMC
ProviderDr Le / Dr Niko
AddGap Fee $70
Bill toPatient
Billing ScheduleGap Fee / Non BB
  • For Medicare patients under Dr. Le or Dr. Niko, must speak to Coco first 
LocationMCMC
ProviderDr Le / Dr Niko
AddGap Fee $130
Bill toPatient
Billing ScheduleGap Fee / Non BB

Termination of Pregnancy (MTOP)

Can Book WithHow to BookOut-of-pocket FeesCommon Item Numbers
                  Dr. Le   Dr. Niko   Dr. Guo   Dr. ShenAlready book consultation with GP?Received prescription?Already purchased medication?Informed out-of-pocket fees without medication inclusion          $300            Standard Consultation Item Numbers
Note: Make sure when conducting procedure, book the same GP
Note: Advise patient to bring blood / ultrasound result if done before
Note: Email patient MTOP packages, ensuring patient read and understand

Booking Process

  • Check “View Record” to see whether the patient has consulted with GP and got the prescription yet
  • Book the patient into appointment book:
GP: 20 minutes
  • Nurse will let the patient sign the MTOP Consent form, reception will scan and place it into the Correspondence In, then, shredding it

Billing Process

Location 
Provider 
Add 
Bill to 
Billing Schedule 
  • Remember to read the notes from GP before billing

 

 

Implanon Insertion / Removal

Can Book WithHow to BookOut-of-pocket FeesCommon Item Numbers
                              Dr. Guo   Dr. LeAlready book consultation with GP?Received prescription?Already purchased implanon for insertion?For removal, do not need to purchase anything!Informed out-of-pocket fees without medication inclusion          $100 (not including implanon purchase)   (including $50 consumable and $50 gap fee)              Insertion:   VR GP: 36/44/123 + 14206     Non VR GP: 54/57/151 + 14206     Removal:   VR GP: 36/44/123 + 30062   Non VR GP: 54/57/151 + 30062
Note: Time varies (20 to 60 minutes), and must ask GP how much time they need before booking patient in
Note: Inform patient to purchase implanon before procedure and bring it in on the procedure day
Note: Make sure when conducting procedure, book the same GP

 

Booking Process

  • Check “View Record” to see whether the patient has consulted with GP and got the prescription yet
  • Book the patient into appointment book:
  GP: 20-60 minutes  Nurse: 20-60 minutes

Billing Process

  • Including Consumable account and Gap fee for GP – 2 separated accounts
  • Consumable Account
LocationMCMC
ProviderPractice
AddConsumable $50
Bill toPatient
Billing SchedulePractice for Clinic
  • Gap Fee Account
LocationMCMC
ProviderDr Le / Dr. Guo
AddGap Fee $50
Bill toPatient
Billing ScheduleGap Fee / Non BB

Skin Lesion

Can Book WithHow to BookOut-of-pocket FeesCommon Item Numbers
                      Dr. Guo   Dr. LeAlready book consultation with GP?Received prescription?Informed out-of-pocket fees without medication inclusion      May vary depending on the complexity of the removal procedure   Minimum $100 (including $50 consumable and $50 gap fee)              VR GP: 36/44/123 + 30071     Non VR GP: 54/57/151 + 30071      
Note: Time varies (20 to 60 minutes), and must ask GP how much time they need before booking patient in
Note: Procedure length of time usually 30-40 minutes
Note: Make sure when conducting procedure, book the same GP

Booking Process

  • Check “View Record” to see whether the patient has consulted with GP and got the prescription yet
  • Book the patient into appointment book:
  GP: 20-60 minutes  Nurse: 20-60 minutes

Billing Process

  • Including Consumable account and Gap fee for GP – 2 separated accounts
  • Consumable Account
LocationMCMC
ProviderPractice
AddConsumable $50
Bill toPatient
Billing SchedulePractice for Clinic
  • Gap Fee Account
LocationMCMC
ProviderDr Le / Dr. Guo
AddGap Fee $50
Bill toPatient
Billing ScheduleGap Fee / Non BB

Ear Suction

Can Book WithHow to BookOut-of-pocket FeesCommon Item Numbers
          Dr. Guo   Dr. LeAdvise to book GP consultation to check the ear wax before doing procedure         VR GP: 23/36 + 41500     Non VR GP: 53/54 + 41500  
Fees will be different between cleaning one ear at a time and cleaning both ears at onceOne ear at a time: no gap fee, insurance / medicare will cover
Both ears at a time: $50 gap fee

Booking Process

  • Book the patient into appointment book:
GP: 20 minutes

Billing Process

  • Gap Fee Account if Cleaning both ears
LocationMCMC
ProviderDr Le
AddGap Fee $50
Bill toPatient
Billing ScheduleGap Fee / Non BB

Q Fever Vaccine

Can Book WithHow to BookOut-of-pocket FeesCommon Item Numbers
                                    Dr. Guo    Already done blood and skin tests? Informed vaccine cost and out-of-pocket fee for skin and blood tests if not done yetWhen skin and blood tests have resulted, inform patient nurse will contact them and will rebook to take the vaccine          Vaccine: $160   Out-of-pocket fee: $110 (skin & blood tests)   Consultation fee for no Medicare/Insurance ($50 – $95)                            VR GP: 23/36     Non VR GP: 53/54      
Note: For vaccine injection, consultation fee applies, BB or $50 if no Medicare/Insurance
Note: For skin and blood tests, consultation fee applies, BB or $95 if no Medicare/Insurance
Note: Book nurse appointment only, but only book when Dr. Guo is on site
Note: Email patient Q-fever vaccine packages, ensuring patients read and understand
Note: Check with nurse for Q-vaccine stock

Booking Process

  • Check “View Record” to see whether the patient has finished the blood & skin tests and received the result
  • Book the patient into appointment book:
Nurse: 20 minutes only but Dr.Guo must be in MCMC clinic

Billing Process

  • Blood (Pathology) & Skin Tests
LocationMCMC
ProviderPractice
Add$110
Bill toPatient
Billing ScheduleGap fee / Non BB
  • Vaccination
LocationMCMC
ProviderPractice
AddINJ – Q-fever ($160)
Bill toPatient
Billing SchedulePractice for Clinic
  • Consultation
LocationMCMC
ProviderDr. Guo
AddMBS (23/36) + Incentive (75870)
Bill toPatient
Billing ScheduleSchedule Fee

Holter

Can Book WithHow to BookOut-of-pocket FeesCommon Item Numbers 
                                Nurse    Check Daily Messages to see whether the Holter machine is onsite of the appointment dateStrictly follow the Booking Process                    Medicare: BB   OSHC/OVHC: $190                            VR GP: 23/36/91891     Non VR GP: 53/54/91893      
Note: Medicare patient will BB directly from Cardioscope
Note: Non-Medicare patient pays at clinic first as Cardioscope cannot direct bill OSHC/OVHC
Note: With non-Medicare patient, reception will email patient an update invoice from Cardiologist after they finish the report, and patient can claim part of the amount from insurance ≈$160 if eligible cover
Note: Two appointments (today & tomorrow) will be booked with nurse, including set up and take off

*Cardioscope is the company providing Holter machine

Booking Process

  • Ensure patient to be available on 2 constant days (e.g. Monday and Tuesday)
  • Ensure nurse is available for both days with the same time booking (e.g. Monday 2:30pm for setting up and Tuesday 3:00pm for taking off)
  • Not booking on Friday and public holiday because nurses do not work on Saturday
  • Holter monitor is a wearable ECG device measuring heart’s electrical activity within at least 24 hours; therefore, booking 2 appointments for setting up and taking off is required
  • Booking Appointment
  • First Set Up Appointment (book at e.g. 2:30pm on Monday)
Nurse: 20 minutes
  • Leave notes in Daily Messages
  • Holter is not available today
  • Second Take Off Appointment (book at e.g. 2:30pm or later, 3:00pm Tuesday)
Nurse: 10 minutes
  • Leave notes in Daily Messages
  • Hotler is available after (e.g. 3:10pm or 3:40pm on Tuesday)

NOTE: Always listing the time 30 minutes after the nurse takes off the Hotler, the nurse needs 30 minutes to clean.

Wound Care

Can Book WithHow to BookOut-of-pocket FeesCommon Item Numbers 
              All Providers at MCMC    No Pre-procedure    Standard GP: BB   Consumable fee: Vary between $20-$50 depending on complex wound   Wound becomes complex: book GP again and fee is varied      VR GP: 23/36     Non VR GP: 53/54   Other items depend on wound type      
Note: Always have Standard GP appointment fee and Consumable fees
Note: Follow up appointment for wound review (book nurse only) may BB if the patient bring own wound supply and instructed by nurse
Note: All first-time wound care patient must be booked with both GP and nurse, respectively

Booking Process

  • Book the patient into appointment book unless instructed by GP/Nurse
GP: 10 minutes  Nurse: 20 minutes
 

PrEP Prescription (Pre-Exposure Prophylaxis)

  • Chiến lược y tế bằng việc kê đơn sử dụng thuốc kháng virus (ARV) cho những người chưa nhiễm HIV nhưng có nguy cơ tiếp xúc với virus cao, nhằm ngăn chặn virus xâm nhập và nhân lên trong cơ thể.
Can Book WithHow to BookOut-of-pocket FeesCommon Item Numbers 
      Dr. Le   Dr. Niko   Dr. Kathleen   Dr. Kanika        No Pre-procedure        Standard GP fee           
Note: Book standard appointment with GP first
Note: Inform patient to bring any test results: HIV Test within 4 weeks, ideally within last 7 daysKidney Function Hepatitis B & C Status Full STI Screening

Travel Vaccine

Can Book WithHow to BookOut-of-pocket FeesNote 
        Any GPs        No Pre-procedure    Standard GP feeTo access the certificate, creating IHI number If cannot see the certificate, double check Full name & DOB Or book nurse appointment to update vaccine certificate        
Note: Book with both GP and nurse for Standard appointment

LED

  • Red light for reducing inflammation, improving blood flow, and stimulating collagen.
  • Blue light for treating active acne and reducing oil production.
Can Book WithHow to BookOut-of-pocket FeesCommon Item Numbers 
      Any GP        Already book initial consultation with GP?        Standard GP fee      GP Item number    
Note: After finishing initial consultation with GP, follow up appointment can be booked with nurse and charge GP item number with any other GP who is available on the day

Overseas Vaccine History Verification / Upload to AIR

Can Book WithHow to BookOut-of-pocket FeesCommon Item Numbers 
        Nurse        Book 10 minutes nurse    Uploading childhood vaccine history gap $50      VR GP: 23/36/91891   Non VR GP: 53/54/91893    
Note: No gap fee for a couple of vaccines (e.g. COVID)  

Cryotherapy

  • Used to treat skin lesions such as warts, skin tags, sunspots
Can Book WithHow to BookOut-of-pocket FeesCommon Item Numbers 
                Any GPsCheck with nurse for liquid nitrogen stockInformed out-of-pocket fees without medication inclusion      Standard GP appointment fee + Consumable (≈$20-$30)              VR GP: 23/36     Non VR GP: 53/54      
Note: For Dr. Kathleen and Dr. Kanika must ask first to see whether any GPs supervise when they do procedure
Note: Before booking, checking the time with GP

Booking Process

  • Advise patient to book standard appointment with GP
  • Book the patient into appointment book:
  GP: 10 – 20 minutes  

Aviation/CASA Medical Examination

Can Book WithHow to BookOut-of-pocket FeesCommon Item Numbers 
                                  Dr.Guo    Check whether Dr. Guo is available Already completed their registration with CASA?Get patient’s ARN number Inform patient to bring stand-by-pair of glasses if they require it Inform out-of-pocket fee              Standard fee $240 pay privately     Extra cost for needed tests: Basic Assessment: $40 Blood test: $160 ECG: $60 Hearing test: $100                              VR GP: 23/36/91891     Non VR GP: 53/54/91893      
Note: If patient not complete registration with CASA, inform them to register with CASA first and obtain an ARN number
Note: When booking, following standard booking procedure
Note: If patients need to do blood test, ECG or hearing test, extra cost
Note: Blood test billing will be separated (practice + Dr)
Note: Email patient CASA packages, ensuring patient read and understand

Booking Process

  • Check ARN number
  • Book the patient into appointment book:
   Nurse: 40 minutes
GP: 20 minutes  

Billing Process for Blood Test

  • Including Practice account and Gap fee for GP – 2 separated accounts
  •  Practice Account
LocationMCMC
ProviderPractice
Add$30
Bill toPatient
Billing SchedulePractice for Clinic
  • Gap Fee Account
LocationMCMC
ProviderDr Guo
AddGap Fee $130
Bill toPatient
Billing ScheduleGap Fee / Non BB

GPMHP (Mental Health Care Plan)

  • Complete DASS21 before seeing GP or Nurse
  • Following to the note of GP

Booking Process

  • Check “View Record” to see whether the patient has consulted with GP and got the prescription yet
  • Book the patient into appointment book:
   Nurse: 30 minutes
GP: 10 minutes  
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