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IT Support
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Administration
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Doctor
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Common Q&A
- 25/2/2026 News Updating
- How to manager Bupa Medical Certificate
- Common Q&A
- 12/2/2026 News Update
- 6/2/2026 News Update
- 5/2/2026 News Update(under development)
- Practice Operational Notice
- 26/2/2026 Incident Learning Case_Unplanned Doctor Change
- 26/2/2026 Incident Learning Case_Breach of Patient Privacy
- 26/2/2026 Incident Learning Case_Incoming Hospital Document Filed Without Action
- 26/2/2026 Incident Learning Case_Front Desk Provided Medication Assurance
- 26/2/2026 Recording Payments in Appointment Book
- How to merge scanned pages into one PDF document?
- What’s Medicare, what’s concession, what’s Pension card, what’s Health Care Card?
- What if I need to give a task to doctor? Think before handover(under development)
- Why do we need IHI?
- How to access the Best Practice learning materials?
- Patient looking for serology tests for placement?
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Clinical Resources
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- Telephone Policy
- Spill Management Protocol
- Social Media Policy 2025
- Second Opinion and Alternative Clinical Advice Policy
- Records Management Policy
- Private and Health Information Policy 2025
- Personally Controlled Electronic Health Record Policy
- My Health Record Policy
- Medical Emergency Policy
- AIMHealth Medlbourne Central Medical Centre Policy and Procedure Manual 2025
- Infection Control Policy
- Home and Other Visits
- Follow up of Test Policy
- Ethics and Values
- Ethical Dilemmas Policy
- Email Use Policy 2025
- Cultural Safety Policy
- Complaints Management Policy
- Cold Chain and Vaccine Management Policy and Procedure Manual 2025
- Ceasing Patient Care Policy
- Blood and Body-Substance Exposure Protocol
- Anti-discrimination Policy
- Management of High-risk Results Outside of Normal Opening Hours Policy
- After-hours Service
- How to Check “Doctor attention required” list on Health Engine
- Medical Record Request Policy and Procedure
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Clinic Overview
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Templates & Forms
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- General Consent Form
- MyMedicare Registration Form
- Refusal of Treatment against Medical Advice
- Skin Lesion Removal Consent Form
- Shave Biopsy Consent Form
- Punch Biopsy Consent Form
- Presence of a Third Party Patient Consent Form
- IUD Removal Consent Form
- IUD Insertion Consent Form
- Iron Infusion Consent Form
- Implanon Removal Consent Form
- Implanon Insertion Consent Form
- Cryotherapy Consent Form
- Implanon Insertion Consent
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< All Topics
Print
Posted
Updated
Byreception
Email Communication Policy (Effective Immediately)
🔴 The clinic does NOT communicate with patients via email.
This includes:
- Appointments or changes
- Medical enquiries
- Results enquiries
- Certificates or referrals
- Any general enquiries
✅ What staff must do
- Do NOT answer questions
- Do NOT explain or discuss matters
- Do NOT assist with bookings
- Do NOT continue email conversations
➡ Reply using the standard template ONLY.
⚠ Important
- No personalised replies
- No additional explanations
- No promises of doctor responses
If an email requires attention, escalate to management and the relevant doctor — do not reply yourself.
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