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Purpose:
To prevent cross-infection when patients present with respiratory or airborne illnesses (e.g. influenza, COVID-19, measles, varicella).
Applies to:
All clinic staff at AIMHealth Melbourne Student Medical Centre and AIMHealth Melbourne Central Medical Centre.
1. Screening
- Ask all patients at booking or arrival if they have fever, cough, sore throat, rash, or recent contact with infectious disease.
- Offer telehealth whenever suitable.
- Note “flu-like symptoms – telehealth advised” in the appointment.
2. If Symptomatic Patient Attends in Person
- Provide a N95 mask immediately.
- Do not let the patient wait in the common area.
- Escort to a designated isolation room (always EXPLAIN to pt in a nice way)
- MCMC
- Room 3
- Dr will conduct whole consult in Room 3 if high risk
- 1253:
- Due to limited space, please ask patients to sit at the chairs outside of the clinic while waiting for the doctor.
- When doctor sees the patient, allocate a room that is going to be vacant for at least 1 hour (Treatment or Room 2)
- A consult room that’s not going to be used in the following 1 hour).
- MCMC
- Keep door closed and limit staff contact.
- Inform Doctor of potential risk and where patients are waiting
3. Staff Protection
- Reception should wear N95 mask and minimise direct contact, maintain good hand hygiene.
- Before doctor seeing the patient, doctor to wear:
- N95/P2 mask
- Gloves
- Gown/apron
- Eye protection (if needed)
- Remove PPE safely and dispose in clinical waste.
4. Cleaning
- After patient leaves:
- Keep the room closed for 30 min (droplet) or 60 min (airborne) before cleaning.
- Clean all touched surfaces with hospital-grade disinfectant.
- Only receptionists with uptodate immunisation record to suspected disease can do the cleaning.
- Dispose of all used disposable items.
5. Staff Health
- Staff not immunised again specific disease, such as influenza, COVID-19, measles, mumps, rubella and varicella, should handover to another staff and avoid direct contact with patients.
- Report exposure incidents to the Practice Manager.
6. Telehealth & Scheduling
- When booking patientsfor use telehealth whenever possible.
- If face-to-face is required, book at end of session to reduce risk.
- Inform treating doctor in advance.
7. Common Droplet and Airborne Infections
| Transmission Type | Common Diseases | Precautions Required |
| Droplet Transmission (spread through large respiratory droplets within ~1 metre) | • Influenza (Flu) • COVID-19 • RSV (Respiratory Syncytial Virus) • Whooping cough (Pertussis) • Mumps • Rubella • Meningococcal infection • Diphtheria | • Place surgical mask on patient immediately. • Keep at least 1 metre distance. • Staff wear surgical mask, gloves, eye protection if splashing likely. • Isolate in single room with door closed. • Clean surfaces after use. |
| Airborne Transmission (spread through fine particles that remain suspended in air) | • Measles (Rubeola) • Varicella (Chickenpox) • Disseminated shingles (Herpes Zoster) • Pulmonary tuberculosis (TB) • COVID-19 during aerosol-generating procedures (AGPs) | • Place N95/P2 mask on staff and patient (if tolerated). • Use single room with door closed. • Keep room closed for at least 60 minutes after patient leaves. • Only immune or vaccinated staff should attend. • Notify Public Health Unit if required. |
