- What’s Medicare, what’s concession, what’s Pension card, what’s Health Care Card.
Medicare in Australia is the publicly funded universal health care system that provides eligible Australian residents with access to a wide range of health care services at low or no cost.
Medicare is Australia’s health care system. Medicare helps cover the cost of SOME health care services.
Who Is Eligible?
- Australian citizens
- Permanent residents
- Some visa holders (e.g. those under reciprocal health care agreements)
- What’s Balmoral SRS ？
Dr Guo is looking after some patients living in Balmoral SRS (like an aged care service). SRS manager name is Joe. They may call receptionist sometimes asking for Dr Guo for patient management. You can transfer to Coco.
- Why do we need IHI?
IHI (Individual Healthcare Identifier) is like your personal ID number for the healthcare system in Australia.
We need this number because:
It helps clinics, hospitals, and pharmacies make sure they have the right person’s records, so your information doesn’t get mixed up with someone else’s.
It’s used in digital health services like My Health Record and eScripts.
With IHI, doctors and pharmacists can quickly and safely access your health info.
- what’s Escript?
An eScript is a digital version of a prescription, so you don’t need a paper one anymore.
For example:
After your doctor sees you, they’ll send your prescription to your phone – usually as a text message with a QR code.
You just show that code at the pharmacy, and they’ll give you the medicine.
It’s easy to use, harder to lose, and more convenient than paper.
- What if pt wants a copy of their results send to them
Hi, just letting you know that reception is not authorized to give out test results. Results for basic blood test usually take about 5 business days. Once they’re ready, please make another appointment with the doctor to discuss them.
If it’s before the discussion with the doctors – Due to privacy concerns, we couldn’t access the patient profile as a receptionist. What we can recommend is helping the patient booking an appointment with our doctors.
If it’s after the discussion with the doctors – If pt is requesting for the same day copy of result,
- What if patients want something else after a consultation done
- Pt ask if their result is ready
Due to privacy concerns, we couldn’t access the patient profile as a receptionist to see whether the result is ready. If they still have concerns about this, we can suggest that they postpone their appointment time.
To check with their result, what we can recommend is helping the patient booking an appointment with our doctors.
- Pt for serology tests for placement
Please make an appointment with the doctor, and the doctor will refer you for a blood test
- What’s waiting list, how to book waiting list
For patients with more urgent needs, we can add them to the waiting list to book a Telehealth but please note that this is not guaranteed.
However, the condition is that they must have attended the clinic within the past 12 months. Once on the waiting list, we will do our best to have a doctor see them when available, but please note that this is not guaranteed.
- How to book Dr Zheng Wang
Dr Wang works at Doncaster and can only see patients from the waiting list
- HE recall and reminder
Health-related recall and reminder messages sent via the HealthEngine platform.
- Medical record request (from pt; from other clinics, from third party (lawyer etc))
- Employer/uni checking Medical certificate authenticity
- Where to do radiology test
Please attend the location specified in the doctor’s referral
- How referrals to public hospital works
- How referrals to private specialists works
- After we book an appointment for a patient at the clinic, does the system actually send a text message notification? Some patients have said they didn’t receive the message.
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