What if the patient wants a copy of their results send to them?

Reception Authority

• Reception is not authorized to provide test results to patients.
• Test results can only be discussed or released by a doctor.

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2️⃣ Standard Blood Test Turnaround Time

• Basic blood test results usually take approximately 5 business days.
• Once results are available, patients should be advised to book an appointment with the doctor to discuss them.

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3️⃣ If Patient Requests Results Before Doctor Discussion

• Due to privacy and clinical governance policies, reception cannot access or interpret patient results.
• Reception should:
  • Inform the patient politely that results must be discussed with a doctor.
  • Offer to assist in booking an appointment with the doctor.

Suggested wording:

For privacy and clinical reasons, reception is unable to access or release results. We recommend booking an appointment with the doctor to review and discuss your results.

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4️⃣ If Patient Requests Results After Doctor Discussion

• If the patient has already discussed the results with the doctor:
  • Reception may politely check with the doctor whether they are able to send a copy.
  • Same-day copies are subject to the doctor’s availability and discretion.

Suggested internal workflow:

Inform patient that the copy will be sent at the doctor’s convenience.

Confirm discussion has already occurred.

Send message to doctor.